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This privacy statement applies to http//:philosophenhoehe-heidelberg.de owned and operated by Philosophenhöhe Exclusive Appartments. This privacy statement describes how we collect and use the personal information you provide on our web site: www.philosophenhoehe-heidelberg.de. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

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The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;

  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);

  • Credit card details (type of card, credit card number, name on card, expiration date and security code);

 

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

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Why do we collect, use and share your personal information?

  • Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

  • Customer service: we use your personal information to provide customer service.

  • Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.

  • Marketing activities: we also use your information for marketing activities, as permitted by law.

  • Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

    • We may need to respond to and handle requests you have made.

    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

  • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

  • Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.   

Privacy Policy

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Effective date : 1.09.2017

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.

  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.

  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

No, we don´t use third paty cookirs.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.

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